Heat Pump Repair in Hutchinson, Dassel & Surrounding Areas

If your heat pump isn't keeping up or is out.

A heat pump works year-round, which means when it fails, it can leave you without heat in winter or without cooling in summer. Charity Heating and Cooling diagnoses and repairs heat pumps across the Hutchinson, Dassel, and Buffalo area — and because heat pumps are some of our most-experienced work, we know where these systems actually go wrong.

Dassel • Hutchinson • Glencoe • Litchfield • Buffalo

Charity Heating and Cooling Services
5.0 Stars - Based on 41 User Reviews
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Heat Pumps Fail Differently Than Other Systems

A heat pump does two jobs by moving heat and reversing direction with the season. That also means it has failure points that a furnace or AC simply doesn't have. These are the ones we see most:

Defrost problems

In winter, a heat pump periodically runs a defrost cycle to clear frost off the outdoor coil. When the defrost control fails, the outdoor unit can ice over and lose its ability to pull heat from the air. A frozen outdoor unit in cold weather is one of the most common heat-pump-specific calls we get.

Reversing valve failure

The reversing valve is the part that lets a heat pump switch between heating and cooling. When it sticks or fails, the system will only heat, or only cool, but not both. This is unique to heat pumps and something a general HVAC tech doesn't always diagnose correctly.

Auxiliary / backup heat issues

When a heat pump can't keep up on a very cold day, backup heat (electric strips or a furnace, in a dual-fuel system) is supposed to kick in. When the aux heat runs constantly, won't engage, or the "aux heat" light is stuck on, that's a very distinct problem. If it's the electric backup running nonstop, it can spike your energy bill fast.

Refrigerant and coil issues

Low refrigerant, frozen indoor coils, or airflow restrictions keep the system from moving heat.

Electrical and control failures

Capacitors, contactors, sensors, and thermostats all play a role, and a fault in any of them can stop the system or make it behave erratically.

eddie repairing mitsubishi heat pump

Signs Your Heat Pump Needs Attention

  • It's heating but not cooling, or cooling but not heating
  • The outdoor unit is iced over in cold weather
  • It runs constantly or short-cycles (on and off every few minutes)
  • Weak airflow or air that isn't as warm/cool as it should be
  • Energy bills jumped without a matching change in weather
  • Strange noises like grinding, hissing, buzzing, or loud clanks
  • The system won't turn on at all

Catching these early usually means a smaller repair. Heat pump problems tend to get worse and more expensive the longer they run.

What We Do on a Heat Pump Repair Call

  1. We come out and diagnose the issue. Our trucks are stocked to fix most heat pump problems on the first visit. We check the reversing valve, defrost control, refrigerant charge, coils, aux heat, and the electrical components.
  2. We tell you what we found and what it costs. Clear explanation, honest number, before any work happens.
  3. We make the repair and test it. If you give the go-ahead, we fix it and verify the system is heating and cooling properly before we leave.

Repair, or Time to Replace?

If your heat pump is aging and facing a significant repair, we'll give you honest numbers both ways rather than pushing you toward the bigger sale. A newer unit with a one-off failure is usually worth fixing. Whereas an old one needing an expensive part is often better replaced on your terms.

→ Our heat pump replacement page walks through that decision.

Ductless Mini-Split Repair

If the system giving you trouble is a ductless mini-split, that's a type of heat pump we cover on its own page: see ductless mini-split repair for that specifically.

How We Work

  • We repair any heat pump, regardless of who installed it. Any brand, air-source or dual-fuel.
  • Family-owned. Brian and his sons do the work. The people who fix your system are the people you call back.
  • Licensed, bonded, and insured.

Heat Pump Repair Across Our Area

We repair heat pumps throughout Dassel, Hutchinson, Litchfield, Glencoe, Buffalo, and the surrounding communities.

Heat pump not heating, not cooling, or iced up? Call 320-582-4822 or request service online and we'll get someone out to you.

Providing Service to all of Dassel, Hutchinson, Buffalo, MN and the surrounding areas

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Dassel

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Delano

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Paynesville

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Kimball

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Cokato

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Willmar

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Howard Lake